Shipping Policy

Thank you for choosing Carterinn. We aim to provide a transparent and reliable shipping experience. This policy outlines our shipping coverage, estimated timelines, and procedures to ensure your order arrives safely at your doorstep.

1. Shipping Coverage & Locations

Currently, we only provide shipping services within the Continental United States.

  • Excluded Regions: At this time, we do not ship to Alaska (AK), Hawaii (HI), or international destinations. Orders placed with shipping addresses in these regions will be canceled and refunded.

2. Shipping Rates

  • Standard Shipping: FREE on all orders.

  • There are no hidden fees or additional handling charges applied at checkout.

3. Order Processing & Delivery Timelines

We strive to get your high-quality kitchenware to you as quickly as possible.

  • Order Processing Time: 1–2 business days (Monday – Friday).

  • Transit Time: 3–4 business days.

  • Total Estimated Delivery: 4–6 business days.

Order Cut-off Time: 4:00 PM (EST). Orders placed after this time will begin processing the following business day.

4. Order Tracking

Once your order has been dispatched from our fulfillment center, you will receive a Shipping Confirmation Email containing your tracking number. You can use this tracking number on the carrier’s website to monitor the real-time status of your delivery.

5. Fulfillment Center

To ensure efficient delivery and professional handling of our products, all orders are shipped from our third-party fulfillment warehouse located in:

  • Warehouse Location: Louisville, KY, United States.

6. Delays & Issues

While we aim for timely delivery, occasionally delays may occur due to weather conditions, high carrier volume during holidays, or unforeseen logistical challenges. If your package has not arrived within the estimated timeframe, please contact us for assistance.

7. Taxes and Duties

All prices listed on our website are tax-inclusive. We comply with all local regulations to ensure a smooth delivery process. In the event of any regional tax variations or inquiries, our team will reach out to assist you.

Contact Information

If you have any questions regarding your shipment, our customer service team is ready to help.

  • Company Name: BENNETT SKYNOVA INNOVATIONS LLC

  • Registered Address: 801 Blankenbaker Pkwy, Louisville, KY 40243, United States

  • Email: support@carterinn.com

  • Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Inquiries are typically responded to within 12–24 business hours.